Your Journey With Me

We treat you as if you were a member of our family

Our patients well-being and happiness is of paramount importance to the dentists, dental nurses, receptionists and other dental professionals at all times.

Not only do we strive to deliver the very best possible results to our patients but we also endeavour to make the whole patient journey from the initial point of contact, through treatment to the after care, to be at the highest level of customer care and service, enjoyable, relaxing, stress-free and with the end result being totally worthwhile and rewarding.

Initial contact & enquiry

We will respond to each and every form of communication with patients and new patients in a professional, friendly, helpful and courteous manner.

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Appointment booked

After your appointment has been successfully booked to meet your needs we will send over a confirmation of the booking as well as a welcome pack that will provide further information about the clinic – if you still have any questions you would like to ask, please just ask – we are happy to answer any questions!

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Consultation/first appointment

From when you first enter our clinic to when you leave you will be treated with respect and care and all members of the team will act professional, friendly and courteous to your needs. You WILL NOT be made to feel stupid/silly if you have not been to a dentist in a while, we will be non-judgemental and we understand.....

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Treatment plan

After you have attended the consultation a treatment plan will be written and sent over to you. The treatment plan will lay out all the treatment options that were discussed at the consultation. If you are unsure about anything in the plan we urge you to contact us and we will happily explain anything and answer any of your questions.....

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Accepting treatment

After receiving the treatment plan and you have given each option proper consideration and have come to the conclusion you would like to proceed with the treatment. Please, can you either call or email us and we will then arrange your first appointment to commence treatment.

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Treatment

The treatment will then commence as per the plan that was set out and your dentist will keep you informed of the progress of the treatment and will make sure you are 100% happy with the way the treatment is progressing. Our dentists are happy to explain any part of the treatment at any stage and urge you to ask.....

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After Care

After you have completed your chosen course of treatment we will contact you to make sure you are alright and if you are 100% happy with the treatment you received. A follow-up appointment may also be scheduled with your dentist so they can check up on you. Our promise to you

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